Honreal technology always give top priority to customer demand, to better understand your needs, to improve the quality of our service."Today's quality, tomorrow's market, service forever".Is our company's customer service standards, to put it through the research and development, production, installation, sales and after-sales service of each link.
1, free installation and debugging equipment, and daily operation for the equipment operator, the determination of common failures and emergency solutions and safety training, the whole system training free of charge.
2, our company all products from the date of qualified factory warranty for one year, life-long maintenance, warranty provided free technical service {human factors or irresistible natural phenomenon caused by the fault or damage except}, lifetime free software upgrade.
3, more than warranty period of product repair, maintenance and repair shall be borne by users vulnerable consumable parts and the cost of round-trip transportation cost.
Note: after the arrival of the equipment, the user should have to check the packaging of the goods.If found damage and damage to any degree, should immediately by telephone or written notice to the company.Users must send installation engineers in my company to the scene of the lower part can be out of the box, or any of the items damaged or missing parts will shall be the responsibility of the user side. { Some issues can be negotiated}
In prior to installation and debugging the user party shall provide the corresponding preparations, and shall be notified in advance, the specific date of installation and debugging both parties can negotiate and decide.
Monitor the whole process: the customer just a phone call, after-sale service department adopts the model of "one-stop" work style, first asked responsibility system, monitoring the implementation of the whole process and track processing results, to ensure customer satisfaction.
Full care services: the use of information resources, to establish a complete customer profiles, through technical services to solve the problems about customer products in use process, and to understand the status of the product using the regular phone pays a return visit service, provide technical advice and guidance.
Improve the communication and coordination mechanism, by strengthening the communication, improve the timeliness of information transmission, accuracy, and in-depth market, listen to customers, understand customer desire.
My company promise: quality, quantity, finish for the supplied product production tasks, and products can be shipped to user's demand in time, ensure the normal operation.
My company guarantee for the supplied product is the latest, unused, is produced with advanced technology, and fully conform to the standard design, quality and stable performance with high precision, and excellent in service.
After-sales service telephone: Miss Song 13751014301
